Phil Davey

Postal Address:

29, Orville Road
Nottingham
NG5 1NE

Tel 0115 913 0164
Mob 07905 159906
Email phildavey@ntlworld.com

Profile

I have taken some time off, after being made redundant by CSC, but now I feel it is about time to get back into the IT world.

Although my preference would be for another UNIX/Linux sysadmin job, I am flexible, and would be willing to consider any IT job in an operations or support role (1st, 2nd or 3rd level). In the not too distant past I have covered 24x7 shifts and until quite recently, out-of-hours on call support, so would not have any real problems covering unsociable hours.

I am a good team worker, although I can work independently when necessary.

I have a logical approach to Incident/Problem investigation and resolution and a thorough methodical approach to Change management. I have worked within an ITIL framework for the last 5 years and also written procedural documents to fit those guidelines.

Most of my roles have been customer facing, and I can normally establish a good rapport with my customers and colleagues, both technical and non-technical.

In an attempt to broaden my skill set while I'm out of work and have some free time, I am currently learning web programming (including XHTML, CSS, PHP, MySQL and JavaScript). Check out my website to see how far I’ve got (since this is still a work in progress, you will not find it using any search engines, but you can go direct by typing in the URL above).


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Experience

I have been working on the same contract for 24+ years, (supporting the Railway Industry) even though my employing company has changed hands numerous times.
The following is listed in experience relevance, rather than company chronology.

Technical Specialist (Unix/Linux)      March 2002-June 2009

CSC, Atos Origin, Schlumberger Sema
Nottingham

Achievements:

  • Several periods as a team leader managing groups of technical specialists.
  • Heavily involved in the implementation of a new ticketing system (CA's USD system), defining strategy and data; then providing documentation, support and training.
  • Heavily involved in the Service transition of Network Rail Midrange contract from Atos Origin to CSC, including technical documentation and knowledge transfer.

Responsibilities/Skills:

  • Responsible for defining, documenting and implementing working practices for Incident, Change and Problem management to ITIL compliance.
  • Providing 2nd and 3rd level technical support for up to 500 systems (ranging from small blade systems through to enterprise level, “partitionable” systems), including out-of-hours support when necessary.
    • Incident progression, investigation and resolution
    • Change initiation, planning, customer liaison, and implementation
    • Customer request management, planning and execution.
    • Liaison with DBAs, developers, storage and backup teams to ensure the smooth and efficient running of the service, and timely resolution of issues.
  • Basic system administration skills on multiple Unix platforms. These included everything from Intel Blade technology, through HP midrange risc based servers and up to HP Superdomes. Most experienced in HP-UX, AIX and Red Hat Linux, although with a basic understanding of Solaris. This included:
    • User account administration
    • Printer administration (HP-UX and Solaris)
    • Filesystem management using LVM and onlineJFS (HP-UX, Linux)
    • Monitoring of the estate using monitoring tools provided, and scripts
    • Log management
    • Shell scripting (limited)
    • BCVs using HP-UX Raid manager software
    • Software installation and management, including patching (HP-UX, Linux)
    • Basic working knowledge of HP's Data Protector backup software

Network Support technician      October 1994-March 2002

Schlumberger Sema, Sema Group, British Rail Computing
Nottingham

Achievements:

  • A 3 month secondment to a Network Management Centre in Birmingham to assist during staff shortage. This involved periods of 7x12 hours shifts.
  • I taught myself VBA for Excel, so that I could write macros to provide performance analysis on a Europe wide network that we were managing. This amounted to some 2000 lines of code. Prior to me writing the macros, the analysis was done manually, took a long time and was prone to errors.

Responsibilities/Skills:

  • Help desk call handling, customer liaison, call logging and first time fixes on shifts covering 24x7x365
  • System and network monitoring and management
  • Media handling, tape management
  • NMC duties, fault diagnosis and progression
  • Standby Operations technician

Retail Systems Development Specialist      July 1992-October 1994

British Rail Business Systems, British Rail Computing
York and Nottingham

Achievements:

  • Involved in the design, development and testing of the “Tribute” ticketing system for Eurostar. This included a secondment to Nottingham for system testing and a secondment to London for the implementation and handover at Waterloo international.

Responsibilities/Skills:

  • Functional specification and design of ticketing and associated systems.
  • Systems analysis and customer liaison
  • Functional, UAT and systems testing

British Rail       April 1985 – July 1992

Prior to my entrance into IT, I was employed by British Rail in a clerical capacity at multiple locations in the North West of England

Responsibilities/Skills:

  • Senior booking clerk and shift leader
  • Booking, Enquiry clerk
  • Cash handling and accounting
  • Administration duties, staff rostering and payroll

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Education

Open University      1998-2002

Diploma in Computing

Modules taken included:
4 A levels and 11 O levels

Training

ITIL foundation course – IT Service Managament (May 2005).

HP-UX courses:

AIX courses:

Linux:


I also hold a current, clean UK driving license.

Interests

I have built a home network on a Gigabit backbone, and also built over 10 PCs (Hardware and Software), including installation of operating systems (SuSe Linux, Ubuntu Linux or Windows), and applications. I enjoy many aspects of IT.
My other main interests are natural history (particularly birdwatching) and photography.

Reference or Professional Referee

Details provided on request

Personal referee

Details provided on request

While my CV can be printed directly from this page, it is available in RTF format, or Word 2000 either of which looks better on paper.

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